Tenant FAQs
Answers to your common questions
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Do I need a co-signer/guarantor?
You will need a co-signer if you do not meet the following requirements:- 18 years of age
- Credit Score of 650 or higher
- Make at least 2 times the rent in monthly income
If you do not have a co-signer that meets these requirements, contact us for additional options.
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When Is rent due?
Rent is due on the 1st of each month. -
Emergency Maintenance
To submit an Emergency Maintenance Request, please call 540.808.6472.EMERGENCY MAINTENANCE ITEMS INCLUDE:
- No heat (in winter)
- No air conditioning (when the inside temp. is above 80)
- No hot water
- Major water leaks (other than faucet drips)
- Inoperable oven (over weekend)
- Inoperable refrigerator
- Gas leak
- Door or window lock broken
- All sewer back-ups
- Clogged toilet (when there is only one in the apartment)
- Any item which will cause damage if left unattended or is of a health or safety nature.
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Parking Policy
Please contact the office with specific questions about parking at your unit. -
Bus Routes
Please visit Blacksburg Transit site for bus stop locations -
Do I need Renters’ Insurance?
Tenant(s) is required to carry renter’s insurance with a minimum of $100,000 in liability coverage. -
Are pets allowed?
Pets are allowed at some locations. There is a 2 pet limit and we can only allow cats and dogs. There is $500 non-refundable fee for the 1st pet and $250 for the second pet. Breed restrictions apply. We require a Pet Screening Application. -
Are utilities included?
Check your lease to see which utilities are included. If you have additional questions contact the office. -
Additional services included
Please contact the office if you are interested in taking advantage of any of these services and we can prepare a quote for you.- Mowing
- Valet Trash
- Washer/Dryer rental
- Window AC rental
- Bedroom door lock
- Coded exterior door lock
- Ceiling fan installation
- Early Deposit Return -Within 7 business days
- TV Mounting
- USB Outlet install
- Bidet install