Privacy Policy
Effective Date: 01/01/2025
1. Introduction
At River Mountain Properties, we recognize the paramount importance of privacy and data protection. This Privacy Policy delineates our practices concerning the collection, utilization, retention, and safeguarding of personal information obtained through user interactions with our website, services, and communications. By engaging in our services, you consent to the practices described herein.
2. Types of Information Collected
We may collect and process the following categories of personal information:
Full name
Email address
Telephone number (provided voluntarily by the user through rental applications, contact forms, our website, and/or property management agreements)
Postal address
Any additional data users provide directly through inquiries or service requests
3. Methods of Data Collection
Personal data is obtained through multiple channels, including but not limited to:
User-initiated contact via email, telephone, or our website
Voluntary disclosure of phone numbers through text messages, email, and telephone
Automated collection via website interactions (such as log data and cookies)
Log Data: When visiting our website, we collect certain information that your browser sends to us, such as IP address, browser version, pages visited, visit duration, and other statistics.
Cookies: Our website uses cookies to improve user experience. Users can accept or refuse cookies, but refusal may limit some functionalities.
4. Purpose and Legal Basis for Data Processing
We process personal data to:
Respond to inquiries and furnish customer support
Enhance service delivery and optimize user experience
Facilitate service-related communications and services as per user request
Coordinate and schedule services as per user request
5. Data Protection and Security Measures
We implement robust security measures to ensure the confidentiality, integrity, and availability of personal data, including:
Encrypted data storage and transmission protocols
Restricted access with multi-factor authentication
Periodic security audits and vulnerability assessments
While we employ industry-standard security measures, no method of data transmission or electronic storage is entirely secure. Users should remain vigilant when sharing personal information online.
6. Data Sharing and Third-Party Disclosure
We do not sell or disclose personal data to third parties, except under the following circumstances:
Legal compliance: When required by law, regulation, or legal proceedings
Authorized service providers: When partnering with trusted third-party vendors for operational and/or maintenance purposes (e.g., plumbing repairs)
Protection of rights: When necessary to enforce our legal rights, prevent fraud, or safeguard user security
Third-party service providers are contractually obligated to maintain the confidentiality of shared information and use it solely for the agreed-upon purposes. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
7. User Rights and Data Control
Under applicable data protection laws, users retain specific rights regarding their personal information, including:
Right to access: Obtain confirmation of data processing and access to personal information held
Right to rectification: Request corrections or updates to inaccurate or incomplete information
Right to erasure: Request deletion of personal data, subject to legal or contractual limitations
Users may exercise these rights by contacting us via the information provided below.
8. Contact Information
For inquiries regarding this Privacy Policy or to exercise data rights, please contact:
River Mountain Property, LLC
Email: info@rivermountainproperty.com
Phone: 540-0739-3378
Address: 1520 N. Main St., Ste 203, Blacksburg, VA 24060
9. SMS Consent and Communication Policy
By voluntarily providing your phone number through rental applications, contact forms, our website, or property management agreements, you consent to receive service-related SMS communications. We do not distribute or sell phone numbers collected for SMS purposes to third parties. Users may opt out at any time by replying "STOP" to any message. Standard messaging rates may apply.
10. Amendments and Policy Updates
We reserve the right to modify this Privacy Policy periodically. Updates will be published on this page, accompanied by a revised effective date. Continued use of our services following such modifications constitutes acceptance of the updated terms.
Terms & Conditions
1. Introduction
Welcome to River Mountain Properties, LLC. These Terms and Conditions govern your use of our website, services, and SMS messaging. By accessing our website or subscribing to our SMS services, you agree to comply with these terms. If you do not agree, please refrain from using our services.
2. SMS Consent and Communication
The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
If you have consented to receive text messages from River Mountain Properties, LLC, you may receive messages related to the following:
Appointment reminders
Follow-up messages
Past due rent reminders
Urgent maintenance notifications
General property management communications
3. Messaging Frequency
By subscribing to our SMS alerts, you acknowledge that you will receive periodic messages from us. The frequency may vary but will not exceed 5 messages per month. Additional messages may be sent in the event of urgent maintenance issues or other essential property management communications. Standard message and data rates may apply.
4. Opt-in Process
You opt to receive SMS alerts when you fill out rental applications, contact forms, and/or property management agreements. Other opt-in methods may include:
Submitting an online form
5. Opt-out Process
You may opt out of receiving SMS messages at any time by replying "STOP" to any message. Upon opting out, you will receive a confirmation message, and no further SMS messages will be sent. You may also unsubscribe by contacting us at info@rivermountainproperties.com.
6. Help and Support
If you are experiencing any issues with our SMS services, you can reply with the keyword "HELP" for assistance. You may also contact us directly at info@rivermountainproperties.com or visit our website for support.
7. Data Collection and Privacy
By using our website or SMS services, you consent to our collection and use of your personal information as described in our Privacy Policy ([insert link to Privacy Policy]). We do not share or sell phone numbers collected for SMS purposes to third parties except under the following circumstances:
Legal compliance: When required by law, regulation, or legal proceedings
Authorized service providers: When partnering with trusted third-party vendors for operational and/or maintenance purposes (e.g., plumbing repairs)
Protection of rights: When necessary to enforce our legal rights, prevent fraud, or safeguard user security
8. Service Disruptions and Liability
We are not responsible for delays, undelivered messages, or service interruptions beyond our control. Message delivery is subject to the performance of your mobile service provider, and we are not liable for technical failures, transmission errors, or delays in SMS delivery.
9. Fees for SMS Messaging
Standard message and data rates may apply depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
10. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised terms.
11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
River Mountain Properties, LLC
Email: info@rivermountainproperties.com
Phone: 540-0739-3378
Address: 1520 N. Main St., Ste 203, Blacksburg, VA 24060